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  Portfolio of Work

 Transport for NSW- The merged transport agencies of rail, bus, ferry, roads and maritime.
 To upgrade the Services Catalogue, I documented services provided by Procurement, Asset Management &  Workplace Services and Human Resources to be less activity based and more service/benefit driven.
 Then, user tested and developed the Web Help Desk User Guide which uses a ticketing system to log and track  service requests and issues.
 Fact Sheet - Security Services
 Web Help Desk User Guide

 Prosum- Australian Information and Communications Technology (ICT) company
 Improved Prosum's corporate brochure by re-writing it to appeal to a technical manager audience. Prosum  wanted to more effectively emphasise their networking solutions and unified communications.
 Prosum Corporate Brochure

 iiNet- Australian Internet Service Provider
 Usability tested, then designed and improved online customer documentation for two hardware products.
 Wireless Extender Quick Installation Guide
 Piix Digital Photo Frame Quick Start Guide

 University of Technology, Sydney- Faculty of Engineering & IT
 Developed a workflow and user guide for 2nd year students using Agilo for Trac - a system that uses
 Scrum methodology to track software development.
 Agilo for Trac User Guide

 Ninefold provide self-managed cloud computing services through a website portal. I provided the user
 help and definition content in their wiki support website for the topic Cloud Compute.
 Cloud computing definition content and help files

 Franchise-Direct USA
 Press Release - Top 100 Global Franchises Report
 Franchise-Direct releases its report detailing the top performing recession-proof franchises for 2009.

 AR Fire Equipment Innovations Inc.
 B2B Sales Letter (short) - Fire Extinguisher Cover
 AR Fire promote a value-added product to fire supply businesses that will boost their customer retention.

 TSB Service Bodies
 Pre-Sales Web Page for truck trade service bodies
 Redesign of information page to reflect tone and voice of audience.

     Want to find out more?

      Do Contact me for your next marketing project, or if you have a question or comment.
      If you want to know why I can help solve sales challenges see About.
      Have a look at Services to see how I can help you boost sales and customer retention.
      See Samples for an example of an integrated marketing that uses online and offline marketing.

© 2013 Matilda Reich Infodesign Copywriting™