Portfolio of Work

Transport for NSW- The merged transport agencies of rail, bus, ferry, roads and maritime.
To upgrade the Services Catalogue, I documented services provided by Procurement, Asset Management & Workplace Services and Human Resources to be less activity based and more service/benefit driven.
Then, user tested and developed the Web Help Desk User Guide which uses a ticketing system to log and track service requests and issues.
Fact Sheet - Security Services
Web Help Desk User Guide

Prosum- Australian Information and Communications Technology (ICT) company
Improved Prosum's corporate brochure by re-writing it to appeal to a technical manager audience. Prosum wanted to more effectively emphasise their networking solutions and unified communications.
Prosum Corporate Brochure

iiNet- Australian Internet Service Provider
Usability tested, then designed and improved online customer documentation for two hardware products.
Wireless Extender Quick Installation Guide
Piix Digital Photo Frame Quick Start Guide

University of Technology, Sydney- Faculty of Engineering & IT
Developed a workflow and user guide for 2nd year students using Agilo for Trac - a system that uses
Scrum methodology to track software development.
Agilo for Trac User Guide

Ninefold
Ninefold provide self-managed cloud computing services through a website portal. I provided the user
help and definition content in their wiki support website for the topic Cloud Compute.
Cloud computing definition content and help files

Franchise-Direct USA
Press Release - Top 100 Global Franchises Report
Franchise-Direct releases its report detailing the top performing recession-proof franchises for 2009.

AR Fire Equipment Innovations Inc.
B2B Sales Letter (short) - Fire Extinguisher Cover
AR Fire promote a value-added product to fire supply businesses that will boost their customer retention.

TSB Service Bodies
Pre-Sales Web Page for truck trade service bodies
Redesign of information page to reflect tone and voice of audience.

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